Shipping policy
Processing Time
Orders are processed within 1–5 business days after payment confirmation. You may receive a tracking number once your order has been shipped. For some shipping locations, a tracking number is not available.
Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on your location. Delivery times vary depending on the destination and type of shipping purchased.
Free Shipping Eligibility
We offer free standard shipping based on your order total and delivery location:
- Canada: Free shipping on orders over $250 CAD (before taxes and after discounts)
- United States: Free shipping on orders over $200 USD (before taxes and after discounts)
Orders below these thresholds will be subject to our regular shipping rates, calculated at checkout. Free shipping is automatically applied once your order qualifies—no promo code needed. Orders outside of Canada and the US are not eligible for free shipping at this time.
Order Tracking
Once your order ships, you’ll receive an email with tracking information so you can follow your package’s journey.
If a package is marked as delivered by the shipping carrier but cannot be located, the customer must contact the carrier directly to initiate a lost, missing, or stolen package claim. As the carrier is responsible for the delivery and investigation process, our support team is unable to assist with or manage carrier claims.
Once a package has been confirmed as delivered by the carrier, we are not liable for lost, missing, or stolen packages and will not issue refunds, replacements, or store credits for orders that are confirmed delivered. Any compensation, if available, must be pursued directly through the carrier.
Customs & Duties
For orders outside of Canada, customs fees, taxes, or duties are the responsibility of the customer. Failure to pay this will result in a "forfeited" package and no refund will be issued.
Need help?
If you have any questions about shipping reach out to us at support@shoposai.com. We’re happy to assist!
